Amazing NADRA Jobs in 2025: Call Center Agent, Apply Now

Introduction

If you are looking for a job, an amazing call center agent is a good start to your career.

This job is for a call centre agent in Pakistan, Nadra NTL. It means that by doing this job, your communication skills and customer support skills will improve. You will get a good experience of customer support. However, this job is very easy.

You do not need any heavy skills or education for this; you will simply listen to customers’ problems, update them, and provide a solution to them. Nadra wants its customer support service to be good. This job is a very good opportunity for you. If you are interested in this and want to apply, then all the details of how to apply are given below.

What is a call center agent?

What kind of person is a call centre agent who works for a company? Its basic purpose is to help a customer of a company is facing any problem. Then this call centre agent listens to his problem through phone, chat or email and then solves it online.

If the problem is big then he informs the bigger system through which the problem gets solved. Companies have kept customer support services. So that their customers and users do not face any kind of problem. This is why it is important, because the rating of the company becomes good.

And it gets an edge over the other companies. If any company is as good as its customer support service. But if the customer support service is not good, then that company will also not be that good.

Example!

For example, if a customer of Nadrais is facing any problem. Like his ID card is about to be renewed or some detail has been written wrongly on his ID card. That customer talks to this customer support service, and this call center agent listens to his problem, understands it, and solves it.

Job Overview

• Position: Call Center Agent, NTL.
• Location: Islamabad (head quarter) Contract period: 3 years (extendable)
• Age limit: 28 years (5 years relaxation is included)
• Last date: 21 September 2025
• Shift: night shift or under Nadra policies.
• 50k pkr to 75k pkr salary per month.

Qualification

• It is mandatory to have graduation from a recognized university.
• Must have a degree approved by HEC.

Experience and expertise

• At least 3 years of relevant field experience.
• Previous experience in a call center or customer service setting is preferred.
• Preference will be given to candidates having expertise in call enquiries, troubleshooting, and technical support.

Required Skills

• Excellent interpersonal skills (ability to establish good relationships with clients) Good communication and problem solving skills
• Customer Complaints Handle ability to do. Opting for amputee and pension attitude.
• Proficiency in MS Office and Vicidial typing. Skills (fast and accurate)
• Multitasking ability.

Nature of work is!

Communicating with customers through phone calls and email. Resolving complaints and responding to inquiries promptly. Assistance in developing new customer service protocols. Handling high-volume customer calls professionally and implementing a customer feedback system to increase customer satisfaction.

Benefits of this job

• Golden opportunity to learn new skills through professional environment and training in here.
• Experience in working as per international standards in customer service support.
• Teamwork and networking opportunities.
• Possibilities of contract extension and promotion based on performance.
• You will get your salary on the 1st of every month, due to which most of your life will be settled.
• Getting this job will end your future finance problems.
• One big advantage is that you will serve your country by solving the customers’ problems.

Challenges of this job

• Working night shifts can cause physical and mental stress.
• Handling bulk calls and complaints back-to-back.
• Dealing with difficult customers with patience and tolerance.
• MS Office, VICIDIAL and fast typing skills are essential, otherwise the work may be difficult.
• Since it is a contract based job, there is no guarantee of independent employment.
• Some customers don’t even know how to talk properly, so you will have to tolerate all this.
• You should have proficiency in these required skills.

How to apply?

o if you are interested in such a job and want to do that job. You are mentally prepared, so you can do everything. At the end of this article, I have given an apply button. You can apply for this job by clicking on it.

When you click on the apply button, you will reach the direct job dashboard. Where can you apply after filling in your information? So apply quickly. Because the last date is 21 September.

Conclusion

After reading all the details of this job. After considering its benefits and challenges, I have concluded. If you want to improve your communication skills and contribute to the community.

Want to provide your services in customer support and solve people’s problems, then you should do this job. Because this job is a great opportunity for you in Pakistan. In this job, you get paid every month, and it means that a major part of your life gets settled. If you do not have any financial problems.

Then those young people who are interested in this call centre agent job and want to provide their services, do not delay and apply. My prayers are with you. This job can prove to be very good for your career.

FAQS

What are the educational requirements for NADRA call center agent positions?

Candidates must meet specific educational requirements, including minimum academic qualifications and preferred degrees or certifications, which may vary depending on the role.

What is the salary structure for NADRA call center agents?

NADRA offers a competitive salary structure, including base salary ranges that compare to industry standards, as well as performance-based incentives such as bonus structures and recognition programs.

What benefits does NADRA offer to its call center agents?

NADRA provides a benefits package that includes health insurance, medical coverage, retirement benefits, and performance-based incentives to motivate its employees.